What’s the Single Biggest Commodity in Your Business Today?


March 12th, 2012

I’ve been dark these past few weeks after finishing my first major launch. I wanted to have some time to both recover and think through what I could share that would have the most value to you.

MML Squeeze Page

Of course, what immediately comes to mind are all the distinctions about how to maximize squeeze pages, split test your offer, use webcasts to increase sales, manage affiliates, and so on.

But as I was thinking about this, I realized that there’s something deeper I want to share – something that I believe is the single most important thing in your business today.

The launch was one of the most intense projects of my business career – and that is saying a lot after 20 years with Anthony Robbins :) – and I came out of it a changed – and hopefully evolved – person.

I’ll be honest, the process wasn’t always pretty behind the scenes. As I’m sure you’ve done on big projects, my husband and I both sacrificed sleep, food, time with our kids, time with each other, exercise and gave pretty much all our waking time to this launch. The tougher part, however, was trying to process the vulnerability, fear, frustration, disappointment, loss of certainty, and still figure out how to show up at a peak performance level.

And then came the feedback, mostly from well-intentioned people, but it came from every direction and at all levels of intensity.

In the words of the late Coach John Wooden, “It’s what you learn after you ‘know everything’ that really counts.” Truer words were never spoken.

So here are five lessons that I hope help you think BIG as you build your business – and stay sane. (And, in my next blog, I’ll be sure to tackle some of the marketing and sales lessons that can increase your bottom line.)

1. Put yourself in situations that will stretch you, not only from a business perspective, but on an emotional level as well.

This is one of those “easier said than done” elements. It all sounds good until you have tears streaming down your face, need to be on camera in 6 minutes, and you have one person screaming at you to be more vulnerable on air and another telling you not to feel anything. (True story.)

Pam at Digital Cafe

But, when you do something requires more of you than you’re used to giving or that necessitates you executing at another level, a whole new world of things that used to seem impossible suddenly becomes possible – or even easy.

On a spiritual level, I believe the universe responds when you take that leap of faith to get to the next level. Of course, you’re going to experience road blocks on that path. The secret is to see those road blocks as the real value in the journey, not the ultimate destination.

2. Know your strengths and build on them.

I’m not fond of admitting my weaker areas. More to the point, I hate having my weaknesses thrown in my face. One of the biggest challenges with the way we set up the launch is that it put me in a position of doing things that weren’t consistent with my strengths.

Now, I’m not just talking about skill sets. I’m all for learning new skill sets, as long as I’m not going to blow things up. I’m talking about roles that challenged my emotions and need structurebecause I needed to “be” or “feel” a certain way to pull off what we were trying to do.

Part of knowing your strengths is understanding who you are and what you need emotionally to feel strong, centered and happy. You cannot try to push down parts of yourself or change how you’re wired emotionally based on the context.

What you can do is make sure that you put yourself in situations where your true nature is reinforced
. Then it’s easy to be who you really are.

In the future, I’ll continue stretch myself, but I’ll make sure that the environment around me 1) reinforces my true nature and 2) consists of positive people who understand my psychology and can help bring out my best.

3. Build a support network.

If you’ve ever been through a tough time – whether it be the loss of a loved one, lost your job or ended a relationship — you know the power of a support network to help pull you through.

Yet we don’t tend to think about setting up our business community so we have the support we need as we grow. The biggest gift you can give yourself is to make sure you’re not going the path alone.

My customer support system

First, identify your support system, which may include (1) your family and close friends, (2) your business associates, (3) people within your business community, including your customers. (The only caution here is that you don’t want to be bearing your soul to your customers—but it is valuable to know who you can count on to help spread the word, and go to bat for you online.)

Second, reach out. When times get tough, bring more people to the table who can help you break through.

People want to help. They love to feel needed. They appreciate being stretched by helping solve new problems that can move them forward as well.

You cannot build your product creation business in a vacuum. You have to do it from within a support system that will help you maximize your potential and help you conquer the inevitable challenges along the way.

4. Declare your boundaries.

I met a new coaching client last week, one who came to me as a result of our launch. I like him a lot and he has a great business model. I agreed to accelerate his progress by letting him pay for three hours of my time in one chunk.

He sent me a 42-page questionnaire, a 200 page manual, and six audios that I was asked to review prior to our session, which took 90 minutes of my time. I ask for 5-7 pages max, and no audio or video, only text or web links.

Because this person flew into town to meet with me, we agreed to go to an early dinner afterwards.

Of course, our meeting went over by 30 minutes. After a late start to dinner, I declared that I had to leave dinner by 7:45pm to be home in time to put my kids to bed.

Over dinner, I continued to be pounded with questions. At 7:35 I gently reminded him that I had to leave in 10 minutes. At 7:44, I was asked a really difficult, long question, onethat was a repeat of a lot of what we did during the session. I left at 8:05.

Now whose fault was this? Entirely mine.

I made the requests that would support my time, but I didn’t take the next step and set clear boundaries for what I was willing to accept.

I should have returned this person’s materials and let them know that he needed to resubmit them in the format I requested. I should have gently reminded him that dinner was not meant to be a continuation of the coaching. When I was asked the first question, I should have stuck to my guns. I should have stood up at 7:45 pm and left, on time, which is what really supported me and my family.

When I let him over-step my boundaries, it didn’t just affect me. It affected my family and my other clients, both of whom I now had less time with.

You must participate in your own rescue.

I can tell you this: my future clients will continue to get a ton of value from me, but when it steps over my boundaries, I’m going to speak up for myself, my family and my other clients.

5. Fight for what you really want.

I love to work. But I love to play even more than I love to work (although the play feels better after you’ve earned it).

The lifestyle

It’s been a journey to figure out the role that work really plays in my life and how to balance it with my husband and two elementary-school-age boys, not to mention my friends, my health and the things I want to experience, share, enjoy and give.

But what this launch did is it forced my hand. I had to give up the last things I was holding onto out of fear — the areas where I was trading time for money, playing small and holding back.

The greatest irony is that I have never felt more uncertain and vulnerable in my business career, but now that it’s over, I have a new level of faith, certainty and personal power. I’ve also got incredible clarity moving forward.

It’s so easy to get caught up in valuing so what we believe to be the most important commodities in our business: our products and services, our cash reserve, our email list, our website, etc.

But the real commodity in your business? You.

You can’t be replaced.
You are what your kids want when they wake up from a bad dream or when they get hurt. You are who your spouse wants to connect with at the end of the day. You are the one who can help solve problems for your clients. You are the ideas, creativity and caring in your business – and in the other parts of your life.

You are the entity that everything else needs to be set up around to support. Otherwise, you won’t be able to maximize what you’re here to share, be, do, have and give.

So my real question is, have you set yourself up so that your most important commodity is taken care of at the highest level? Have you put the stake in the ground for what you want? For what you enjoy? For how you want to spend your time adding value to others?

I’d love to hear your thoughts, so please share them with me in the comments below.


The 5 Most Important Things to Focus on Right Now


January 23rd, 2012

We are well into the New Year, and I wanted to help you keep your momentum by sharing some keys to set yourself up for a happy, successful and prosperous year.

I’ve been spending a lot of time lately talking with customers and colleagues–and let’s face it, working on my own business as well.

If I were to boil it all down to the five most important things to focus on right now, I would point you to these:

For me, #5 is the one I need to focus on. I guess we all teach what we need to learn most! What it is for you? Share your thoughts with me in the comments section.

Also, I promise in the video to post a link to Frank Kern’s State of the Internet address:
Frank Kern’s State of the Internet 2012


Holiday Bonus: 21 Tips for Moving Your Business Forward


December 20th, 2011


Change Your Thinking


November 23rd, 2011

Even though it’s the holidays, the lessons never stop, so I also want to share what I learned from what I’m now referring to as the “Great Transcription Debacle of 2011.”

This is (big surprise!) related to another mistake I made in my own business. This time, however, it wasn’t a strategy mistake, it was disconnect related to how I was thinking about my business.

. . . which of course reminds me of a great principle I learned from the field of NLP (Neuro-Linguistic Programming). It’s all revealed in this video:

What’s weird is that this time I actually was on track but thought I wasn’t.

In this video, I also give the details of a free webinar I’m doing on Monday, December 5th. Because space is limited by the technology, be sure to grab your space before this invitation goes out to the general public!


When Times Get Tough


October 28th, 2011

As I was preparing my usual strategy training for you, I hit a small rough patch in my business . . . or so I thought.

So rather than pretend I’m feeling great and do my normal thing, I thought I’d bail on my plan and tell you what’s really been on my mind.

Of course there are some good lessons here (including what happens when you buy your Halloween candy too early). I’ll also share the mindset strategies that helped me stay productive and focused during this rough patch (and tell you where to find the BEST video game ever when you need a break!):

How do you pull yourself up when you get in a downward spiral? Leave me a comment below. I’d love to know.


The 3×3 Format


September 30th, 2011

To get what you want in this business, you have to keep your eye out for the fastest path to results. If you’re not churning out small chunks of quality content on an ongoing basis, you’re likely not keeping up with your competition.

So how do you create short bits of content that add maximum value to your clients in the minimum amount of time?

My “3×3″ system will help you create meaningful content—fast:

Handout: The 3×3 Format for Creating Quick & Useful Content Bites


3 Keys to Impact


August 21st, 2011

If I had only one opportunity to share the most important thing I’ve learned in my life about creating content that connects deeply with your audience, this is what I would tell you. It came to me from the person who’s had the most influence on my philosophy as a teacher, parent, business person and just about every other major role in my life.

It’s a bit of a departure from how I usually share information, so I hope you enjoy it.


Taking Content to Profits Interview


August 13th, 2011

If you haven’t already, I invite you to listen to my interview with Marie Pijanowski on Blog Talk Radio. Marie and I discussed how to take your ideas to market and turn them into profitable products.

A couple of the topics we covered include why you should create your own product, how you can get started immediately, and how best to structure your content for maximum impact.

Enjoy!



Mistakes I Made, Lessons I Learned: 5 Metaphors that Can Change Your Business


July 22nd, 2011

It has often been said that we are not human beings having a spiritual experience of life, but rather we are spiritual beings having a human experience.

In the end, our businesses (and the content, product and value we create in the process) are a reflection of who we are and the lessons we’ve learned along the way.

It’s this journey—more than anything we can learn in a book, product or seminar—that causes us to become more as people and ultimately, what allow us to make deeper and richer contributions to our clients, our communities, and the world.

Here are some of my most important lessons learned to date.  My guess is they will likely pale in comparison to some of what I have yet to learn.

As renowned Coach John Wooden said, “It’s what you learn after you ‘know everything’ that really counts.”

I hope they help you in your entrepreneurial journey as well.

1.  People judge a book by its cover

It’s a funny thing about a society whereby you can deliver 8 hours of video, 238 pages of content and 12 hours of audio on one flash drive and yet it isn’t perceived to be as valuable as a package with half the amount of content delivered in 4 separate DVDs, 4 CDs and a 100-page printed manual.

The reason for this is that often people make their purchasing and satisfaction decisions based on their perception of the value they’re getting vs. the true value of what they receive.

Perceived value is defined as:  A customer’s opinion of a product’s value to him or her.  It may have  little or nothing to do with the product’s market price, and depends on the product’s ability to satisfy his or her needs or requirements.   

A great example of this is in the housing market.  We all know examples of homes that were given a cosmetic facelift and suddenly sold for more money.

TNS did an independent research study of the impact of adding a new door (created by Therma-Tru) to the perceived value of a home. The study found that a home with an enhanced Therma-Tru entryway added to its perceived value by as much as five times the cost of the door itself.

When you package your products—online, at a live event or in physical form—make sure that you’re maximizing both the actual value and the perceived value.  Your customers will thank you for it.

2. Yesterday is ancient history

The Internet is like professional sports.  You’re only as good as your last game, season, or in this case your last product or post.

As much as it seems like it’d be great to do one big thing and be done with it all, we likely realize that this wouldn’t make us happy long-term.  Sure it’d be nice for a while, but once the high of it all wore off, we’d be looking for what’s next.  It’s like astronauts who’ve been to the moon.  What do you do from there?

Consistency is the name of the game.  Brands are created because companies have given their customers a predictable great result each and every time they interact.  When your customers have certainty through time that you put out great products, you deliver on your promises and you’re committed to do right by them, they will be loyal to you for the long haul.

One bad experience, even if it comes after nine good ones, will set your relationship with customers back indefinitely.

Unfortunately this is how it works.

It took over a decade and several thousand workers to build the World Trade Center.  It took a few minutes and less than a dozen men to destroy it.

This is an intense example, but a powerful one.

Be consistent.  Don’t tear things down by not thinking things through or by not executing impeccably every single time.

This doesn’t mean you need to try to be perfect.  It’s about making a commitment to constantly improve your business, create and deliver outstanding products and services and take care of your customers at the highest level.

3. You’re a guest in their home

I’ve had the privilege of having some unbelievable mentors in my life.  One of my most valued mentors and colleagues is John Zahody (audio producer for most of Tony Robbins audio programs as well as for many other recognizable names in the field).

Early on, he taught me what I believe is the most important principle of creating quality products and services:  When someone purchases your product or service, you instantly become a guest in his or her home.

As a house guest, would you openly curse in front of someone else’s child?  Would you leave on your muddy shoes when stepping on their carpet?  Would you be difficult to reach or communicate with?  Or would you be kind and courteous?  Would you be honest and up front?  Would you bring a hostess gift as a thank you for inviting you in?

Here are some tips for being a great house guest that apply here:

  1. Be on time. Don’t deliver your product or service after the timeline you promised.  Answer any customer inquiries in a timely fashion (within less than one business day).
  2. Offer a house gift. In this business, this means giving a couple of unannounced bonuses that have high perceived value for your customer.  Anticipate their needs and offer additional value to them for no additional cost.
  3. Contribute. While you can’t do the dishes for your customers, you can make sure you are offering something of value that makes their lives better in some tangible way.  Make sure your product or service delivers on your core promise.
  4. Be cool. If something unexpected happens, warmly communicate what’s going on and how you’re going to solve it as soon as you can.
  5. Use your manners. A sincere “please” or “thank you” goes a long way in making people feel appreciated.  Sincerely acknowledge your customers and be gracious in your communications to them.
  6. Respect their house. Their house, their rules.  The problem is you don’t know what they are and who might be listening when they consume your product.  Therefore, err on the conservative side.  If you wouldn’t say something in front of your 5-year old daughter, then it’s best to leave it out of your product or service.

If you approach your relationship from this standpoint, you will be the kind of guest people think of fondly and ask back again and again.

4. Yelling at your cat

You’re either a cat person or you’re not (I happen to be one).  Either way, chances are you’ve tried to yell at one as some point in your life.  And, I’m willing to bet that in response the cat looked up at you indifferently, gave you the consummate “you’re annoying me” look and indignantly went back to doing what it was doing before you made such a fuss.

Business is the same way.  Trying to change someone or something that isn’t changeable is not only completely futile, it will sap your much needed energy away from the more important tasks at hand (the ones you can control).

You can’t change your market, the economy, the FTC guidelines or the nature of the person answering your phones or programming your web pages.  You can change how you’re communicating to customers, what you’re offering and who you hire and keep as business associates.

Remember the Serenity Prayer: Grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference.

Be clear about what you want, what’s important to you in the process and put the majority of your focus into the things you can influence and change.

5. “You’re just a man.”

The story goes like this:  Marcus Aurelius ruled Rome from 161 AD until his death in 180 AD.  During that time, he hired a servant to walk behind him as he received the accolades of his citizenry.  Every time Marcus received a compliment, however, the servant was instructed to whisper in his ear, “You’re just a man… you’re just a man.”

He once wrote, “Wrestle to be the man philosophy wished to make you.  Stop talking about what the good person should be and just be that person.”

Just as we must be vigilant to notice what’s working and build on our successes (instead of constantly beating ourselves up for what we’re not doing), we need to be careful it doesn’t go the other way.

When you do start having success in this business, it’s good to remember that at the end of the day, we’re all just people trying to make a difference.

Experiencing success in your field isn’t a license to grow a huge ego; just as having some things not go your way isn’t an incarceration of you as a failed business owner.

Keep your perspective.  Foster your inner confidence, but balance it with humility.

Most of all, keep your sense of humor in tact on this journey!

In the words of Henry David Thoreau, “Go confidently in the direction of your dreams.  Live the life you’ve imagined.”

I’ll see you there.


The #1 Factor That Determines Your Success


June 27th, 2011

Your product or service can be the best in its industry but still not have the impact you desire—both in terms of making money and making a difference. I was blind to the importance of this factor (and the sequence in which it needs to happen) for the first decade of my career. I don’t want the same to happen to you!

Once you understand and implement this important distinction, you will put yourself on the path to creating outstanding products that also sell.

The #1 Factor that Determines Your Success (PDF),
including the Master Formula for Creating a Successful Offer