According to eHarmony, we should have about 12 relationships before settling down. 12! That’s a lot of, well, mistakes on the way to Mr. or Mrs. Right. (Something interesting to consider as we celebrate love this weekend!)
But to err is human, especially in love—and business. (Trust me, I’ve made some doozies in both worlds!)
From emailing the wrong list the wrong offer to accidentally canceling a webinar with 50k-plus registrants the night before the event, my team and I have seen some pretty big potential disasters.
The real test is how we recover once we make the mistake.
Because the thing is you have to remind yourself that we often make mistakes because we take risks. In our case, that wrong email went out because were trying a big holiday promo for the first time, and the webinar was one of the first we tried with a public audience.
The key is to turn an embarrassing moment into an chance to connect with your clients. I’ll show you how exactly how in this week’s blog video.
Make sure to leave me a comment below the video! I’d love to hear how you transformed a mistake into an opening to make a deeper connection or change something for the better. And make sure you watch the whole video because I’ve got a little surprise at the end. It may or may not involve me singing a showtune . . . but you’ll just have to find out for yourself! 🙂
Pam,
I appreciate this video. I learned a couple of new ideas. Hv a great day!
Cheers,
Len
Solid managerial advice. So many people have to blow things up into a big drama. That doesn’t solve anything.
Loved the ending clips! Nice to know that things like that happen to all of us.
Thanks Carole! Yes, I used to have a big sign outside my office door that said “Drama” with a red circle and a slash through it. Mistakes = okay. Drama = doesn’t move anything forward – couldn’t agree more!
Pam, I love your content; the out takes are just hilarious; and that you deliver this on a Saturday morning when office life is so less complicated is really great. My blunders, well, they just keep coming, because as you point out, the risks keep being taken. I think its the trade off for being successful. The five step plan you outlined allows for “recovery” by moving forward with even more purpose. Thank you!
Margy, what a nice message to wake up to! Yes, it was scary how easy it was for my video editor to find a ton of ‘mistakes’ clips to put together. 🙂 Keep the blunders coming and I will too so we can all keep making progress! Have a great day!
This was such good information. Thanks so much.
Thanks Pam – It came just in on the right time, in my box – just made a stupid mistake … 🙂
Pam, great information and sharing! It relates all to well with many of my own experiences over the years of being in business. Always learning and evolving to what I hope will be a longer sustaining effort. Some of the mistakes that come back to haunt me are from trusting in the wrong people to do the wrong job and usually doing so during a growth spurt (or growing pains time) in a business. The worst possible time for it to happen. The other thing would be when I have too many eggs in one basket.
Mistake: sending an app out set to show adverts in landscape when the app runs in portrait and making no money for a week.
Fix: having a separate check in the post-go-live checklist for that being right! Along with many others which catch similar goofs all the time.
Loved the out takes!
Great solution! I love the ones that also solve money challenges, too! 🙂 Checklists are key in making sure our fixes are memorialized. Thanks for the comment!
Really solid content and ideas with a step-by-step I love. Also who knew Pam was so darn funny (out-takes are hilarious)!