When it comes to taking care of your customers, it all starts with expectations: What level of service do they anticipate?
Because as we all know, customer service can make your business:
—Customers who encounter positive social customer care experiences are nearly 3 times more likely to recommend a brand, according to the joint Nielsen-McKinsey venture NM Incite.
—Three out of four consumers have spent more with a business due to a history of good customer service, according to Ebiquity research.
Legendary talk show host Jack Paar once said: “Don’t do interviews.”
“Interviews are boring,” Paar would say. “Make it a conversation.”
Whether you are using interviews as part of your product or course or you have a podcast or serve as a producer for a third-party project, you never want to feel like your interview is stilted or forced—you want it to flow like you are talking to an old friend.
According to Bloomberg, 8 out of 10 entrepreneurs who start businesses fail within the first 18 months.
I want you to be the two out of the 10 that succeed.
So today I’ve got the five biggest problems—with SOLUTIONS
It’s real and legitimate, and we all feel it at some point or another: The fear of technology.
When it comes to webinars, the many technology options can make the process particularly terrifying. What’s my best set-up? What settings do I need? How do I make sure the presentation is recorded?